Fabulous customers:
Tomato Soup:
Add milk or water? This was the conversation I found myself engaged in with 2 customers. How we got to this? I have no idea. One minute we’re standing side by side in the store, looking at fabric and patterns, the next, debating over which is better - milk or water added to a can of tomato soup. Then, of course, it must be combined with grilled cheese. And so on, and so on. These gals were in town for a National Guard conference, and, well, added to my growing list of “best things about my day”
Making:
Lots and lots of lots of ironing to Steam a Seam Lite & cutting with a wavy rotary blade, but I've grown to enjoy it - part of the meditative prep work for what's to come:
Learned this week:
Appreciation for customer's communication:
Jeremy cannot fix ALL sewing machines, whether it's due to access to parts (if we're not a dealer, sometimes parts cannot be acquired), warranty issues (again, dealership thing), or the time it would take him to fix it would exceed the value of the machine. We've been working very hard to communicate clearly with customers about this, but sometimes, one avenue of communication is overlooked. Suzanne came in last week with her Viking machine - we thought we had covered all the bases in letting folks know he does not service Viking machines, but she graciously pointed out that indeed, it did say he serviced them on a page on our website that has Jeremy's bio. So, thank you Suzanne, for letting us know so we could edit that!
(Did you know......there's a Viking dealership in town! Gathering Stitches, a great shop in Los Lunas, is the one!)
No comments:
Post a Comment